In this Don’t Say / Do Say video, Wisdom of the Wounded founder Karen Mulder shares a story about when her sister’s house burned down. Wanting to cheer her up, Karen rushed in with some positive advice–and hurt more than she helped. When someone is hurting, don’t try to force them to cheer up. Instead, just listen, and invite them to share how they’re feeling instead.

Karen’s Tips: Don’t Try to “Cheer Them Up”